![]() Under the terms of the agreement, Microsoft will make the following improvements to address the CMA's concerns: The regulator is currently investigating auto-renewal practices from the big three platform holders: Nintendo, Sony and Microsoft. ![]() ORIGINAL STORY 27/1/21: Microsoft will make changes to how it handles auto-renewal for subscriptions to Xbox Live Gold and Game Pass after agreeing to a set of commitments with the UK's Competition and Markets Authority (CMA). "Changes to inactive subscriptions will initially roll out in the UK and will be available globally soon," a Microsoft spokesperson told The Verge.ĭetails of all the changes are listed below in our original report. To see our complete cancellation policy, see Microsoft Store Terms of Sale.UPDATE 28/1/21: Microsoft has now said that the changes to Xbox Live Gold and Game Pass agreed with the UK's Competition and Markets Authority will be rolled out worldwide. If you need to change how you're paying for your subscription, see Change the payment method for a Microsoft subscription. To fix any issues, go to Payment options on your Microsoft account dashboard. If it does, we'll let you know when you arrive at Services & subscriptions. If you see Turn on recurring billing instead of Manage, your subscription will expire at the date shown for your subscription and you don't need to do anything else.Ĭheck if a payment method needs to be updated. Make sure you're signed in with the same Microsoft account you used to purchase your subscription. If you don't see Manage on your Services & subscriptions page, and can't cancel or turn off recurring billing, try the following: Troubleshoot issues if you can't cancel your subscription Tip: If you're a small business owner looking for more information on how to get Microsoft 365 set up, visit Small business help & learning.
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